Shipping & delivery
This policy explains how we process and ship orders placed from the United States, Canada, Australia, New Zealand and the United Kingdom. Please read it carefully before placing an order.
Where we ship
From this version of our store we ship to the United States, Canada, Australia, New Zealand and the United Kingdom. Shipping is free to every one of these countries, with no minimum order amount.
| Country | Currency | Shipping cost | Processing | Transit | Total delivery time |
|---|---|---|---|---|---|
| United States | USD | Free | 0-3 business days | 3-7 business days | 3-16 business days |
| Canada | CAD | Free | 0-3 business days | 3-7 business days | 3-16 business days |
| Australia | AUD | Free | 0-3 business days | 3-7 business days | 3-16 business days |
| New Zealand | NZD | Free | 0-3 business days | 3-7 business days | 3-16 business days |
| United Kingdom | GBP | Free | 0-3 business days | 3-7 business days | 3-16 business days |
Processing and delivery times
Order cut-off time: 5:00 PM Paris time (CET/CEST), Monday to Friday. Orders placed after the cut-off time, or on a weekend or public holiday, are processed from the next business day.
Processing: 0 to 3 business days, Monday to Friday.
Transit: 3 to 7 business days, Monday to Friday.
Total delivery time: 3 to 16 business days, including processing.
During high-volume periods, transit can take longer than 7 business days. In all cases your order reaches you within the total delivery time of 16 business days stated above.
Shipping costs
Shipping is free (0.00 in your local currency), with no minimum order amount. Prices are shown in your local currency (USD, CAD, AUD, NZD or GBP).
Order tracking
A tracking number is created once your order has shipped and is sent to you by email. You can follow your parcel at any time on the Track your order page.
Please allow 1 to 3 days for tracking information to appear. In rare cases it is not updated immediately, but your order is still on its way.
Orders in several parcels
Some orders are shipped in several parcels because of weight restrictions or because items come from different shipping locations. The rest of your order usually follows within 1 to 3 business days.
Delays and undelivered parcels
If your order has not arrived 3 business days after the end of the total delivery time, email us at support@elvianestudio.fr and we will open an investigation with the carrier.
Returns
You have 30 days after delivery to request a return or an exchange. The conditions are set out in our return and refund policy.
Contact us
Email address: support@elvianestudio.fr
Phone: +31 6 18 42 60 36
Store name: Elviane Studio
Business address: 110 Rue des Alouettes, 69280 Marcy-l'Étoile, France
Company name: YS ECOM
Registration number: 94618615
Registered address: Borné 62, 4374 DB, Zoutelande, Netherlands
Customer service hours
Monday - Friday: 09:00 - 18:00
Saturday and Sunday: 11:00 - 17:00 (Paris time, CET)
Average response time: we reply to all emails within 24 hours.