Cookie Policy

This policy explains which cookies we use on elvianestudio.fr, including the English versions of our store, what they are used for, and how you can manage your consent.

What is a cookie?

A cookie is a small text file placed on your device during your visit. It allows the site to function properly, remember your preferences, and, with your consent, measure traffic and adapt our advertisements.

Essential cookies

These cookies are necessary for the site to function and cannot be deactivated. They manage your shopping cart, session, payment security, and your cookie preferences. They are placed by Shopify, our e-commerce platform.

Analytics cookies

With your consent, we use cookies that tell us which pages are visited and how the site is used, in order to improve it. These cookies come from Shopify Analytics and Google Analytics.

Marketing cookies

With your consent, these cookies allow us to measure the effectiveness of our campaigns and show you relevant advertisements on other sites. They come from Pinterest, Google Ads, and Meta.

Managing your consent

During your first visit, a banner allows you to accept or decline non-essential cookies. No analytics or marketing cookies are placed before your consent, and no boxes are pre-checked.

You can change or withdraw your consent at any time via the cookie management link at the bottom of the page. You can also block or delete cookies from your browser settings; however, some site features may no longer function correctly.

Retention period

Essential cookies are kept for the duration of your session or for a maximum of 13 months. Analytics and marketing cookies are kept for a maximum of 13 months from the time of your consent.

Your rights

The processing of data collected via cookies is described in our privacy policy. You have the right to access, rectify, erase, and object to your data, which can be exercised free of charge at support@elvianestudio.fr, as well as the right to lodge a complaint with the data protection authority of your country.

Contact us

Email address: support@elvianestudio.fr
Phone: +31 6 18 42 60 36
Store name: Elviane Studio
Business address: 110 Rue des Alouettes, 69280 Marcy-l'Étoile, France
Company name: YS ECOM
Registration number: 94618615
Registered address: Borné 62, 4374 DB, Zoutelande, Netherlands

Customer service hours

Monday - Friday: 09:00 - 18:00
Saturday and Sunday: 11:00 - 17:00 (Paris time)

FREE SHIPPING

All orders ship free of charge, with no minimum order amount.

30-DAY RETURNS

You have 30 days after receipt to request a return. Write to us at support@elvianestudio.fr and our customer service will respond within 24 hours.

SECURE PAYMENT

Your payment is processed via an encrypted SSL connection. We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay, and Shop Pay.