Return and Refund Policy

You have 30 days from the day you receive your item to request a return or an exchange. This applies to orders delivered in the United States, Canada, Australia, New Zealand and the United Kingdom.

Your item must be unworn and unused, with the tags still attached and in its original packaging. An invoice or other proof of purchase is required.

How to request a return

To request a return, email us at support@elvianestudio.fr with your order number and the item concerned.

Our customer service replies within 24 hours with everything you need: the steps to follow, the return address and the costs that apply to your situation.

Please do not send anything back before you have received our instructions: items returned without a prior request cannot be processed.

Return shipping costs

Return shipping costs are paid by the customer. The amount depends on the weight of the parcel, the carrier and the country you ship from; we tell you in advance when you make your request.

There is no charge when an item is defective, damaged in transit or not what you ordered: in that case we cover the return in full.

Restocking fees

No restocking fees are charged.

Conditions for returns

Items must be new, unworn, unused, with tags attached and in their original packaging.

Damaged or incorrect items

Please inspect your order as soon as it arrives and contact us straight away if an item is defective, damaged or not what you ordered. Attach photos to your email: we will review the issue and replace the item free of charge where needed.

Exchanges

Exchanges are possible within 30 days of delivery, for a different size or colour of the same item.

To request an exchange, email us at support@elvianestudio.fr with your order number, the item concerned and the size or colour you would like. Our customer service replies within 24 hours with the steps to follow.

The item must be unworn and unused, with the tags still attached and in its original packaging.

Your statutory rights

Our 30-day return period comes on top of the rights you have under the law of your country:

• United Kingdom: under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it without giving a reason. Our 30-day return period extends this right. Your rights under the Consumer Rights Act 2015 are not affected.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• New Zealand: nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
• United States and Canada: nothing in this policy limits the rights you have under the consumer protection laws of your state, province or territory.

UK customers can use our cancellation form to cancel an order. Using the form is optional: a simple email is enough.

Refunds

Once your return has been received and inspected, we let you know whether the refund is approved. If it is, the refund is issued within 7 business days, in the currency you paid, to your original payment method.

Contact us

Email address: support@elvianestudio.fr
Phone: +31 6 18 42 60 36
Store name: Elviane Studio
Business address: 110 Rue des Alouettes, 69280 Marcy-l'Étoile, France
Company name: YS ECOM
Registration number: 94618615
Registered address: Borné 62, 4374 DB, Zoutelande, Netherlands

Customer service hours

Monday - Friday: 09:00 - 18:00
Saturday and Sunday: 11:00 - 17:00 (Paris time, CET)

Average response time: we reply to all emails within 24 hours.